Osem Nestlé USA Privacy Policy

Last Updated: March 1, 2023

Scope
Information We Collect
How We Collect Information
Use of Information
Targeted Advertising and Analytics
Disclosure of Information
Third Party Sites and Content
We Combine Information
Your Privacy Rights and Choices
Additional Disclosures for Individuals in California
These Sites and Apps are Not Intended For Children
Security Measures and Location of Information
Contact Us and Updates to This Policy

Scope

This Privacy Policy describes how Osem Nestlé USA (referred to as “Osem Nestlé”, the “Company”, “we,” or “our” as applicable) collect, use, and disclose information about you. This Privacy Policy applies to information that we collect when you use or access our websites and services (collectively the “Services”) that display or link to this Privacy Policy, or when you otherwise interact with us, such as through our customer support channels or on social media.

We encourage you to review this Privacy Policy regularly to stay informed about our information practices and the choices available to you.

Information We Collect

We collect various types of data about you, as described below.

Contact information. We may collect your name, address, phone number, and email address.

Interests and demographic information. In order to better understand our customers and offer products and services of interest to you, we may collect information from or about you that indicates your interests or demographic information. Examples may include age or age range, gender, geographic location (e.g., ZIP Code), favorite products, hobbies and interests, household or lifestyle data, dietary preferences, shopping preferences, or information about the products or services that you purchase.

Customer service and feedback. We may collect information from you when you request customer support or information from us, provide feedback or reviews about your experience with us or our products, or otherwise communicate with or contact us. For example, if you contact customer service [through our website or by phone], we may monitor and retain those conversations, including for training purposes.

Consumer-Generated Content. We may collect content that you create and then share with us on third-party social networks or websites or our Services, such as photos, videos, personal stories, or other similar media or content you choose to provide in connection with a review of one of our products. Where permitted, we collect and publish consumer-generated content in connection with a variety of activities, including contests and other promotions, reviews, consumer engagement, and third-party social networking.

Location information. We may collect or infer information about your location based on your zip code or IP address.

Site usage and device information. We may collect information about your use of our Services, including technical information about your device, browser or mobile carrier; usage information such as when you access the Services, for how long, and the websites you accessed before or after your use of the Services; and device identifiers and IP address. We may also capture information concerning your interaction with the Services.

Derived information. We may derive information or draw inferences about you based on the information we collect. For example, we may make inferences about your approximate location based on your IP address or infer that you are looking to purchase certain products based on your browsing behavior and past purchases.

How We Collect Information

There are several ways we may obtain information about you. Osem Nestlé USA collects information from you (a) that you choose to share with us when using our Services and when you otherwise interact with us, such through our customer service channels, (b) that we collect automatically when you use our Services, and (c) that we receive from third parties.

We collect information from you directly. We collect information when you use our Services or otherwise interact with us. This may include providing a review and signing up for communications. We may collect information when you join a loyalty program or enter a promotion or contest, or if you participate in any of our surveys.

We collect information automatically. We and our third party service providers collect data about you using automated technology like cookies and pixels via our Services. We use these technologies to improve our Services and your experience, see which areas and features of our Services are popular, and count visits. They also help us understand information like access times, pages viewed, links clicked, and the page you visited before navigating to our Services. For more information about our use of cookies and other tracking technologies, see the “Targeted Advertising and Analytics” section and the “Cookies” sub-section of the “Your Privacy Rights and Choices” section below.

We get information about you from other sources. We may collect information about you from our business partners, such as companies that assist us with sampling campaigns. We may also acquire information from other sources to help us maintain the accuracy of the information we collect, personalize your experience with the Services, target our communications so that we can inform you of products and services or other offers that may be of interest to you, measure ad quality and responses, and for internal business analysis or other business purposes. The types of personal information we may collect from other sources include your name, email address, websites you visited, product preferences, and product purchases.

Use of Information

We may use the information that we collect from and about you for a variety of business purposes, as follows:

• We use information to communicate with you. We may use information to answer your questions and comments, including providing you with information about this Policy or our Terms and Conditions [osem-nestleusa.com/terms-conditions]. We may also use information to provide you with customer service.

• We use information to improve our products and Services. We may use information to make our Services better.

• We use information to personalize the Services. We may use information to personalize your experience with us. In order to personalize the Services, we may analyze your preferences, information, and habits.

• We use information for marketing purposes. We provide you with information about new products and special offers or promotions which may include advertisements for our products and services that are tailored to you. We may use information to run a sweepstakes or contest. We deliver content to you through various channels, such as email and social media platforms. If you wish to opt out of marketing emails, please see the “Your Privacy Rights and Choices” section below.

• We use information to protect our company and others. We use information to identify fraud, and secure our Services and systems in an effort to protect you and our other customers.

• We use information for other lawful purposes or as we may disclose to you.

Targeted Advertising and Analytics

We engage others to provide analytics, serve advertisements, and perform related services across the web and in mobile apps. These entities may use cookies, web beacons, device identifiers, and other technologies to collect information about your use of our Services and other websites and mobile apps, including your IP address, web browser, mobile network information, pages viewed, time spent on pages or in mobile apps, links clicked, and conversion information. This information is used to deliver advertising targeted to your interests on other companies’ sites or mobile apps and to analyze and track data, determine the popularity of certain content and better understand your activity.

You can also learn more about interest-based ads, or opt out of having your web browsing information used for behavioral advertising purposes by companies that participate in the Digital Advertising Alliance, by visiting www.aboutads.info/choices.

Disclosure of Information

We may disclose information we collect from and about you as follows:

We disclose information with service providers and other third parties we work with. We may disclose information with external companies who perform business, technical, professional, or marketing related services for us. This also includes companies that help us with fraud detection and Service operations. We may disclose information with data analytics vendors or market research companies.

We disclose information with any successor to all or part of our business. In the event that Nestlé USA or its assets are acquired by or merged with another company, we may disclose all categories of information as part of that transaction. This acquisition or merger may include part of our business or one of our brands. This may occur in the event of bankruptcy.

We disclose information if we think we have to in order to comply with the law or to protect ourselves. For example, we may disclose all categories information to respond to a court order or subpoena. We will disclose information if a government agency or regulatory body requests it. This includes U.S. and non-U.S. law enforcement or regulatory authorities.

We disclose aggregate or anonymous information. We may disclose aggregate, anonymous, or de-identified information that cannot reasonably be used to identify you. Osem Nestlé processes, maintains, and uses this information only in a de-identified fashion and will not attempt to re-identify such information, except as permitted by law.

We disclose information as permitted by law and for other reasons we may describe to you.

Third Party Sites and Content

The Services may have links to third-party websites, which may have privacy policies that differ from our own. We are not responsible for the practices of these sites, nor does our privacy policy apply to other sites. Please read each site’s privacy policy carefully.

We Combine Information

We may combine the information we receive from and about you, including information you provide to us and information we automatically collect through our Services, as well as information collected offline, across other computers or devices that you may use, and from third party sources.

Your Privacy Rights and Choices

Access, correction, deletion. Depending on where you reside, you may have the right to (1) request to know more about and access the personal information we collect, use, and disclose about you, including in a portable format (2) request deletion of your personal information, and (3) request correction of inaccurate personal information. To request access, correction, or deletion of your personal information, please contact us at usosemprivacy@us.nestle.com

Opting out of targeted advertising, sharing, and sales. As described in the “Targeted Advertising and Analytics” section above, we process personal information to understand and improve your experience with our Services and to serve you advertisements on non-Osem Nestlé properties. Some of these activities may be considered “sales” or “sharing” of your personal information or “targeted advertising” under certain laws. If you would like to opt out, please contact usosemprivacy@us.nestle.com

Nondiscrimination. We will not discriminate against you if you exercise your privacy rights.

Cookies. Most web browsers are set to accept cookies by default. If you prefer, you can usually adjust your browser settings to remove or reject browser cookies. Please note that removing or rejecting cookies could affect the availability and functionality of our Sites.

Communication preferences. You may opt out of receiving promotional communications from us by following the instructions presented at the time you sign up for them, as well as by following the instructions in those communications. If you opt out, we may still send you non-promotional communications, such as those about your account, relationship with us, or our ongoing business relations.

Additional Disclosures for Individuals in California

If you are a resident of California, California law requires us to disclose the following additional information with respect to our collection, use, and disclosure of personal information. If you reside in California, this section applies to you.

In the preceding 12 months, we have collected the following categories of personal information: identifiers, demographic information, commercial information, internet or other electronic network activity information, audio and visual data, and inferences. For details about the precise data points we collect and the sources of such collection, please see the “Information We Collect” section above.

We collect, use and disclose personal information for the business and commercial purposes described in the “Use of Information” section above.

In the preceding 12 months, we have disclosed personal information for the business and commercial purposes described in the “Disclosure of Information” section above. Specifically, we have disclosed the following categories of personal information to the following categories of recipients:

Categories of Personal Information	Categories of Recipients
Identifiers	Data analytics providers, marketing partners, customer support partners, Internet service providers, operating systems and platforms, customer feedback platforms, and cloud service providers.
Demographic information	Data analytics providers, marketing partners, customer support partners, Internet service providers, operating systems and platforms, customer feedback platforms, and cloud service providers.
Commercial information	Data analytics providers, marketing partners, customer support partners, Internet service providers, operating systems and platforms, customer feedback platforms, and cloud service providers.
Internet or other electronic network activity information	Data analytics providers, marketing partners, customer support partners, Internet service providers, operating systems and platforms, customer feedback platforms, and cloud service providers.
Audio and visual data	Data analytics providers, marketing partners, customer support partners, customer feedback platforms, and cloud service providers.
Inferences	Advertising and marketing networks and data analytics providers.

We retain personal information for as long as necessary to carry out the purposes for which we originally collected it and for other purposes described in this privacy policy.

We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you. We do “share” and “sell” the following categories of personal information for the commercial purpose of advertising our products and services to you: identifiers, commercial information, and internet or other electronic network activity information. In the preceding 12 months, we have shared and sold the following categories of personal information to the following categories of third parties:

Categories of Personal Information	Categories of Third Parties
Identifiers	Advertising and marketing networks.
Commercial information	Advertising and marketing networks.
Internet or other electronic network activity information	Advertising and marketing networks.

We do not knowingly sell or share personal information about consumers under the age of 16.

You have the right to opt out of sharing and sales at any time. If you would like to exercise the right to opt out, please contact us at usosemprivacy@us.nestle.com

These Sites and Apps are Not Intended For Children

The sites and apps where this Policy appears are meant for adults. We do not knowingly collect personal information from children. If you are a parent or legal guardian and think your child has given us information, you can write to us or email us at the addresses provided at the end of this policy. Please mark your inquiries “Parental Information Request.” Parents, you can learn more about how to protect children’s privacy here.

Security Measures and Location of Information

We use standard security measures. While we make every effort to help ensure the integrity and security of our network and systems, the Internet is not 100% secure. We cannot promise that your use of our sites and apps will be completely safe. We encourage you to use caution, and not to share or reuse passwords.

Transfer of Information to the U.S. and Other Countries. Osem Nestlé USA is based in the United States. You understand that by interacting with us your information will be sent to the US. The laws of the US may not provide the same protections as the laws in your country.

Contact Us and Updates to This Policy

You can reach us about this policy or our privacy practices at:

Osem Nestlé USA
Attn: Legal Department
333 Sylvan Ave. Suite 302
Englewood Cliffs, NJ 07632

usosemprivacy@us.nestle.com

From time to time we may change this Policy. We will notify you of any material changes as required by law. We will also post an updated copy on our Services. Check here for updates.